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ISO 9001

ISO 9001 is an International Quality Standard developed by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies representing over 120 countries.

The International Organization for Standardization (ISO) published the new edition of ISO 9001 in December 2000, which replaced the 1994 edition of the ISO 9001 standards as well as ISO 9002 and ISO 9003.

The new Standard takes a more generic approach towards all industry sectors rather than manufacturing based focus of the previous editions. The structure of the new ISO 9001:2000 Standard takes on the model of Plan, Do, Check, Act based on the 8 Quality Management System Principles.

ISO 9001 can be applied at any type and size of organization, from small family-run businesses to large corporate and government institutions. When implemented effectively it provides a flexible framework for a customer focused business management system to continuously improve business performance and growth.

The 8 Quality Management Principles are:

	Customer focus
	Leadership
	Involvement of people
	Process approach
	System approach to management
	Continual improvement
	Factual approach to decision making
	Mutually beneficial supplier relationships

The standard covers all aspects of an organization’s activities, including; identifying its key processes, defining roles and responsibilities, policies and objectives, documentation requirements, the importance of understanding and meeting customer requirements, communication, resource requirements, training, product and process planning, design processes, purchasing, production and service, monitoring and measurement of products and processes, customer satisfaction, internal audit, management review, and improvement processes.

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